Contact
Email is the way to reach us. There is no form and no phone line — MyFinanceBook is run by one person, and email is what actually gets answered.
We aim to reply within two working days.
What to write about
- Something is broken, or the app did something you did not expect.
- A question about how MyFinanceBook works that the app itself does not answer.
- A privacy request — a copy of your data, a correction, or erasure. We answer those within one month; see the privacy notice. Both a copy and a deletion are also available to you immediately, from Settings.
- Anything about the terms or the refund policy.
Billing, invoices and refunds
Purchases are handled by Paddle as merchant of record, which is why Paddle's name rather than ours appears on your card statement. For an invoice, a receipt, a change of card or a cancellation, the quickest route is Paddle's own portal at paddle.net — enter the email address you bought with.
Write to us anyway if you would rather, including for a refund, and we will take it up with Paddle for you.
Who operates MyFinanceBook
Denys Pashchenko, Individual Entrepreneur, sole traderUkraine, Sumy, Osinnia str. 39, 40031
Ukraine
support@myfinancebook.app